Terms and Conditions

You may return an item within 14 calendar days of receiving it in exchange for a replacement, store credit or refund minus any shipping cost we have incurred. International returns will also have the customs duties/taxes cost subtracted. During weekends and public holiday periods, the return window may be extended to 16 calendar days.

ANY item that is returned must be unused. If there is any sign of wear or any tags removed, the goods will be sent back to the customer and the customer must bear the cost of reshipping.

We are unable to refund or replace any packages that have been confirmed as delivered by the courier.

Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Orders may be cancelled at any time before they have been fulfilled and dispatched. Once an order has been fulfilled, it can no longer be cancelled and must instead be returned in accordance with our returns policy.

This Privacy Notice for Plumeria describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

• Visit our website at https://www.theplumeriagarden.com, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at theplumeriagarden@gmail.com.

Each product page has an estimated timeframe in which the goods will ship. This refers to how long it takes for us to hand your package over to our courier. We are dedicated to keeping to this timeframe and if we miss it, customers are entitled to a 10% discount code by emailing customer support.

We use different courier services, each of which takes slightly different amounts of time to deliver. These delivery times are only an estimate and we are not responsible for any delays while in transit. We will, however, help customers make contact with our couriers if there are any delays.

Plumeria ships from the United States and Taiwan. We cover all duties and taxes for customers in the USA, Canada, Europe, Australia and New Zealand. Customers from all other countries may be subject to customs duties and taxes upon delivery.

theplumeriagarden@gmail.com