Terms and Conditions

You may return an item within 14 calendar days of receiving it in exchange for a replacement, store credit or refund minus any shipping cost we have incurred. International returns will also have the customs duties/taxes cost subtracted. During weekends and public holiday periods, the return window may be extended to 16 calendar days.

ANY item that is returned must be unused. If there is any sign of wear or any tags removed, the goods will be sent back to the customer and the customer must bear the cost of reshipping.

We are unable to refund or replace any packages that have been confirmed as delivered by the courier.

Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Orders may be cancelled at any time before they have been fulfilled and dispatched. Once an order has been fulfilled, it can no longer be cancelled and must instead be returned in accordance with our returns policy.

This Privacy Notice for Plumeria describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

• Visit our website at https://www.theplumeriagarden.com, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

What we count. Every visit adds to an anonymous tally of page views. It records which page was looked at, the site you followed a link from if there was one, roughly where in the world you are, and what kind of device and browser you used. It sets no cookies, stores nothing on your device, and none of it can be tied back to you as a person. This runs for everyone, because there is nothing in it to consent to.

What we ask about. Separately, we would like to use Google Analytics, which is a different thing: it places a cookie on your device that identifies your browser for up to two years, and it tells Google which pages you looked at and what you added to your bag. We never load it, request anything from it, or store anything for it unless we have asked you and you have said yes. Declining is not us asking Google to behave — it is nothing being loaded at all. Whenever it is in use, the control at the foot of this page lets you change your answer at any time, and turning it off also deletes the cookies an earlier yes created.

What this site keeps on your device. Three small cookies, each doing a job you asked for: the language you chose, kept until you close the browser; the currency you chose, kept for a year; and your bag, kept for fourteen days. Your answer about Google Analytics is kept as well, though not in a cookie — it sits in your browser's own storage until you clear it. None of these follow you to other websites, and none of them are used for advertising.

Buying something. Checkout is not on this website — it is hosted by Shopify, and you are handed over to them to pay. Your name, address, email and payment details are given to Shopify and are handled under their privacy policy, which you can read at https://www.shopify.com/legal/privacy. Payment details never touch this site at all: we do not see them, receive them, or store them. What we see afterwards is the order itself, in the Shopify admin, so that we can make and send the thing you bought.

Your rights. You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it. Because we hold very little — an order, if you have placed one — that is usually a short conversation. Write to us at the address below and we will answer.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at theplumeriagarden@gmail.com.

Each product page has an estimated timeframe in which the goods will ship. This refers to how long it takes for us to hand your package over to our courier. We are dedicated to keeping to this timeframe and if we miss it, customers are entitled to a 10% discount code by emailing customer support.

We use different courier services, each of which takes slightly different amounts of time to deliver. These delivery times are only an estimate and we are not responsible for any delays while in transit. We will, however, help customers make contact with our couriers if there are any delays.

Plumeria ships from the United States and Taiwan. We cover all duties and taxes for customers in the USA, Canada, Europe, Australia and New Zealand. Customers from all other countries may be subject to customs duties and taxes upon delivery.

theplumeriagarden@gmail.com